Emails

The extension sends two kinds of email. Both ship ready to use – no Flow Builder setup is required.

Customer confirmation (on accept)

When a customer accepts an offer, they receive a confirmation email with the added item, add-on amount and new order total. It also explains the payment: for invoice, prepayment, cash on delivery and direct debit, the outstanding order amount increases; for PayPal, a positive add-on amount is collected separately.

• Controlled by the setting Send customer confirmation email on accept (on by default; can be set per sales channel – see Global settings).
• The template ships with the extension and is active immediately. Edit the wording under Settings → Email templates (template type: Post-purchase upsell confirmation). Available in English and German.
• Additional addresses entered under CC recipients for the confirmation email and BCC recipients for the confirmation email receive a copy of this email, for example an internal inbox. CC recipients are visible to the customer; BCC recipients are not. See Global settings.

Document-regeneration notice (to you)

If a campaign uses the Add item, notify admin document policy and the order already had an invoice when the offer was accepted, the extension emails your shop address so you can recreate it for the new total.

• If no shop email is configured, no email is sent – the case is instead flagged on the order (see Data & privacy) and written to the log, so nothing is silently lost.