Post-Purchase Cross-Selling & Upselling

Overview

Right after a customer places an order, the extension can show them one more matching offer. If they accept, the product is added to the same order. No new checkout, no second order.

How it looks to your customer

The customer completes checkout as usual.
Instead of landing straight on the standard order confirmation page, they briefly see a focused offer page: one product, a short headline, a price (optionally discounted), and two buttons – one to accept with the price on it, one to decline.
If they accept, the item joins their existing order, they see a confirmation, and they continue to the normal order confirmation page.
If they decline, their original order is untouched and they return to the normal order confirmation page. If they simply close the tab or do nothing, it also stands untouched.

The offer is shown at most once per order. Accepting adds the item to that order (its whole point); declining or doing nothing leaves the original order exactly as placed. If a link is invalid or not theirs, the customer is quietly sent to the storefront home page rather than shown the offer.

Checkout

customer places the order

Offer page

one product · price · two buttons

+ Add

× No thanks

Confirmation

standard order confirmation

The customer journey from checkout to order confirmation.

The storefront offer page after checkout — The offer page after checkout: the confirmed order on the left, the offer card with price, benefit list and the two buttons on the right.

What it does

Right after a customer places an order, the extension can show them one more offer: an accessory, a larger pack, a matching add-on. If the customer accepts, that product is added to the order they just placed. There is no new order: the item joins the existing order and the total is recalculated correctly, including tax and any discount. Depending on the payment method, a PayPal wallet order may ask the customer for a quick confirmation of the add-on amount at PayPal; a card order is offered only when a card is saved.

It works best for shops that take invoice, prepayment, cash on delivery, direct debit, or PayPal, the common payment types in the DACH region.

Why it lifts average order value: the customer has already decided to buy and is in the buying mindset. A single, relevant add-on can be an easy "yes" while the original order stays protected.

What "no second checkout" really means

There is no new Shopware checkout and no second order. A PayPal wallet order may need a quick confirmation of the add-on amount at PayPal, depending on vaulting and account setup.

What it is not

It does not create a second order.
It does not show more than one offer per order, and never another offer after the customer responds.
It does not recharge credit-card or non-PayPal payment providers automatically (see Payment handling).